Short answer: eSSL's official technical support number is 080-4615 9990 (a Bengaluru number, not a 1800 toll-free line), email support@esslsecurity.com. For installation, repair visits, software setup and AMC in Chennai, contact an authorised eSSL channel partner such as Smart Bio Nexus.
eSSL official support contacts
- Technical support: 080-4615 9990
- Support email: support@esslsecurity.com
- Web support portal: esslservices.com/support
- eSSL Support Management System app on Google Play, with a product knowledge base, support tickets and training.
These details are taken from eSSL's own contact page. Check it for the latest numbers before calling.
Is there an eSSL toll-free number?
eSSL's contact page does not list a 1800 toll-free number. Its main technical support line is 080-4615 9990. Websites that show other "eSSL toll-free" numbers are usually directories or dealers, so confirm any number on eSSL's official page.
Is there an eSSL service centre in Chennai?
eSSL lists its repair and service centres in Bengaluru, Mumbai, Pune and Delhi. In Chennai and the rest of Tamil Nadu, installation, on-site repairs and maintenance are handled by authorised channel partners. Smart Bio Nexus has two Chennai offices and visits sites across Chennai, Kanchipuram, Chengalpattu, Tiruvallur, Vellore and Puducherry.
What eSSL support covers, and what a channel partner does
eSSL's support line helps with product and software questions. Work at your premises (installing devices, running cables, configuring software on your computer, repairing a device on site, or an annual maintenance contract) is carried out by the channel partner who supplied or services your system. Partner service is chargeable and is quoted before the visit.
Before you call: quick checks
- Note the device model and serial number (on the label at the back or under Menu > System Info).
- Check power and network: is the device on, and does it show the network icon?
- Restart the device and the attendance software.
- See our eSSL troubleshooting guide and not-syncing checklist.
Common questions
How can I contact the eSSL support team?
Call eSSL technical support on 080-4615 9990 or email support@esslsecurity.com. For an engineer to visit your site in Chennai, contact an authorised channel partner such as Smart Bio Nexus on 96555 09003.
How do I restart an eSSL biometric device?
Use the menu restart or power the device off and on. See the step-by-step troubleshooting guide.
Is there an eSSL mobile app?
eSSL publishes the eSSL Support Management System app on Google Play for knowledge base and support tickets. Some eSSL standalone access controls and smart locks are managed with the Tuya Smart app.
Is eSSL support free?
eSSL does not state this on its contact page. On-site work by a channel partner (visits, installation, repairs and AMC) is chargeable and is quoted in advance.
Need help on site in Chennai?
Smart Bio Nexus is an authorised eSSL channel partner with offices in Thiruverkadu and Mogappair West. We provide chargeable on-site service, software setup and AMC across Chennai, Tamil Nadu and Puducherry.
Or call 96555 09003 / 94450 49696.
Existing customers can also raise a support ticket.